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Use Accordio for legit freelance work. Don't abuse the platform. We charge fees as described. Your content is yours. We provide the tools, you handle your client relationships. If something goes wrong, let's work it out reasonably.

1. Acceptance of Terms

TL;DR: By using Accordio, you agree to these terms. If you don't agree, please don't use the service.

These Terms of Service ("Terms") govern your use of Accordio, operated by Accordio Inc. ("we," "us," "our"). By creating an account or using our services, you agree to be bound by these Terms. We may update these Terms from time to time, and continued use means acceptance of changes.

2. Changes to These Terms

TL;DR: We'll email you at least 14 days before any big changes. Keep using Accordio after that = you accept the new terms. Don't agree? Close your account before they kick in.

We may update these Terms from time to time. For significant changes, we'll notify you via email or in-app notification at least 14 days before they take effect. Continued use after changes become effective means you accept the updated Terms. If you disagree with changes, you may close your account before they take effect.

3. Who Can Use Accordio

TL;DR: You must be 18+, provide accurate info, and keep your account secure.

• You must be at least 18 years old
• You must provide accurate and complete account information
• You're responsible for keeping your login credentials secure
• One person or business per account (no sharing accounts)
• You must have legal authority to enter contracts

4. Our Services

TL;DR: We provide tools for contracts, proposals, invoices, and payments. We're a platform, not a party to your deals.

Accordio provides:

• AI-powered contract and proposal creation
• Electronic signature collection
• Invoice generation and tracking
• Payment processing (via Stripe)
• Milestone-based escrow
• Client management tools

Important: Accordio is a platform that facilitates your business operations. We are not a party to the contracts you create or the relationships with your clients. You are responsible for the content and legality of your agreements.

5. Pricing & Payments

TL;DR: Starter is free with 2.5% fee. Legend is $29/month with zero commission. Stripe fees always apply.

Starter Plan (Free)
• 2.5% platform fee on each transaction
• 20 AI credits per month
• 5 e-signatures per month
• Standard Stripe processing fees apply

Legend Plan ($29/month)
• Zero platform commission
• 200 AI credits per month
• Unlimited e-signatures
• Standard Stripe processing fees apply

Stripe Fees: Standard Stripe Connect processing fees (typically 2.9% + $0.30 per transaction) are charged by Stripe, not Accordio. Instant payout fees (1.5%) also apply if you choose instant payouts.

Refunds: Subscription refunds are handled case-by-case. Transaction fees are non-refundable once processed. If you need to refund a client, we'll help facilitate through Stripe.

6. Subscription Cancellation & Refunds

TL;DR: Cancel Legend anytime from Settings. You keep access until your billing period ends - no partial refunds. Starter plan fees (2.5%) are non-refundable once payments process. Think there's a billing error? Email hi@accordio.ai within 30 days.

Legend Subscription

• You may cancel your Legend subscription at any time from Settings
• Upon cancellation, you retain access until the end of your current billing period
• No partial refunds are provided for unused time in your billing cycle
• Your account reverts to Starter (Free) after the billing period ends

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Exceptional Circumstances

If you believe you're entitled to a refund due to service issues or billing errors, contact hi@accordio.ai within 30 days of the charge. We'll review requests on a case-by-case basis.

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Starter Plan

The Starter plan is free. Platform fees (2.5%) are non-refundable once a payment has been successfully processed.

7. Your Content & Intellectual Property

TL;DR: Your contracts and documents are yours. We just need permission to store and display them for the service to work.

Your Content: You retain all rights to the contracts, proposals, invoices, and other content you create. We don't claim ownership of your work.

License to Us: You grant us a limited license to store, display, and transmit your content as needed to provide the service (e.g., showing your contract to your client for signing).

Our Content: Accordio's templates, AI-generated suggestions, and platform design remain our intellectual property. You can use generated content in your business, but you can't resell our platform or templates.

8. Acceptable Use

TL;DR: Use Accordio for legitimate business. No fraud, illegal activity, or abusing the platform.

You agree NOT to:

• Use Accordio for illegal activities or fraud
• Create contracts for illegal services or products
• Impersonate others or misrepresent your business
• Attempt to hack, reverse-engineer, or abuse our systems
• Use automation to scrape or overload our service
• Circumvent payment processing or fee structures
• Harass or harm other users
• Upload malware, viruses, or harmful code
• Violate others' intellectual property rights

We may suspend or terminate accounts that violate these rules.

9. Electronic Signatures

TL;DR: Our e-signatures are legally valid. We keep audit trails for your records.

By using Accordio's e-signature features, you acknowledge that:

• Electronic signatures are legally binding under the ESIGN Act and UETA
• We maintain audit trails including timestamps, IP addresses, and signature data
• You have the option to request paper-based signatures if needed
• You're responsible for verifying signers are who they claim to be

10. Payment Processing & Escrow

TL;DR: Payments go through Stripe. Escrow releases when milestones are approved. Disputes follow Stripe's process.

Stripe Integration: All payment processing is handled by Stripe. By using payment features, you also agree to Stripe's terms of service.

Escrow: When clients pay for milestones, funds may be held in escrow until work is approved. Release of escrow requires client approval.

Payouts: Funds are transferred to your connected Stripe account per your payout settings. Payout timing depends on your Stripe account status.

Disputes: Payment disputes (chargebacks) are handled through Stripe's dispute process. We'll provide transaction records to help resolve disputes.

No Liability: We're not responsible for disputes between you and your clients. We provide the tools; you manage the relationships.

11. AI Features

TL;DR: AI helps you draft documents faster. Always review AI output before using it.

Our AI features are designed to assist, not replace, your judgment:

• AI-generated content is a starting point – always review and customize
• AI suggestions are not legal advice
• You're responsible for the accuracy and legality of final documents
• AI may occasionally produce incorrect or inappropriate content
• AI credits reset monthly and don't roll over

12. Disclaimers

TL;DR: We provide the platform "as is." We're not lawyers, and this isn't legal advice.

No Legal Advice: Accordio is a document creation and payment platform. We don't provide legal advice. For complex contracts or legal questions, consult an attorney.

"As Is" Service: We provide Accordio "as is" without warranties of any kind. We don't guarantee the platform will be error-free or uninterrupted.

Template Limitations: Our templates are general-purpose starting points. They may not be suitable for all situations or jurisdictions.

13. Limitation of Liability

TL;DR: Our liability is limited to what you've paid us. We're not liable for indirect damages.

To the maximum extent permitted by law:

• We're not liable for indirect, incidental, or consequential damages
• Our total liability is limited to fees you've paid us in the past 12 months
• We're not responsible for disputes between you and your clients
• We're not liable for third-party services (Stripe, AI providers, etc.)

14. Indemnification

TL;DR: If your actions cause us legal trouble, you agree to cover the costs.

You agree to defend and indemnify Accordio against claims arising from your use of the service, your content, your contracts with clients, or your violation of these Terms.

15. Account Termination

TL;DR: You can cancel anytime. We can terminate for violations. Export your data before closing.

By You: You can cancel your account anytime from Settings. Export your data first – it will be deleted within 30 days of cancellation.

By Us: We may suspend or terminate accounts that violate these Terms, with or without notice depending on severity.

Effect: Upon termination, your right to use Accordio ends. Active subscriptions won't be refunded for mid-period cancellations.

16. Dispute Resolution

TL;DR: Let's try to work things out first. If needed, disputes go to arbitration.

Informal Resolution: Before filing any claim, contact us at hi@accordio.ai. Most issues can be resolved quickly and informally.

Arbitration: If informal resolution fails, disputes will be resolved by binding arbitration under AAA rules, not in court (except for small claims court cases).

No Class Actions: You agree to resolve disputes individually, not as part of a class action.

Governing Law: These Terms are governed by the laws of Delaware, USA.

17. General Provisions

• Entire Agreement: These Terms, plus our Privacy Policy, are the complete agreement
• Severability: If any part is invalid, the rest still applies
• No Waiver: Not enforcing a right doesn't waive it for the future
• Assignment: You can't transfer your account without our consent
• Force Majeure: We're not liable for delays due to circumstances beyond our control

16. Contact Us

Questions about these Terms? Reach out:

Email: hi@accordio.ai
Website: www.accordio.ai

By using Accordio, you agree to these Terms of Service. See also our Privacy Policy.