Quick version

We collect only what we need to run Accordio. Your contracts, proposals, and payment info stay yours. We don't sell your data. We use industry-standard security. You can export or delete your data anytime.

1. Information We Collect

TL;DR: We collect your account info, the documents you create, and payment details to process transactions.

Account Information
When you sign up, we collect your email address, name, and optionally your business name and logo.

Documents & Content
We store the contracts, proposals, and invoices you create, including client information you add to them.

Payment Information
Payment processing is handled by Stripe. We never store your full credit card number. We keep transaction records for your dashboard and accounting.

Usage Data
We collect basic analytics (pages visited, features used) to improve the product. This data is anonymized.

2. How We Use Your Information

TL;DR: To run the service, process payments, send notifications, and improve Accordio.

• Providing and maintaining Accordio's features
• Processing payments and payouts through Stripe
• Sending you important notifications (contract signed, payment received, etc.)
• AI-powered features like contract generation and suggestions
• Customer support when you reach out
• Improving our product based on usage patterns

3. AI & Your Data

TL;DR: AI features use your content to help you, but we don't train models on your data.

Accordio uses AI (powered by Anthropic's Claude) to help you create contracts and proposals faster. When you use AI features:

• Your document content is sent to our AI provider to generate suggestions
• We don't use your content to train AI models
• AI conversations are stored to provide context for better suggestions
• You can delete your AI history anytime

4. Who We Share Data With

TL;DR: Only with services that help us run Accordio. We never sell your data.

We work with trusted partners to provide Accordio:

• Stripe – Payment processing
• Supabase – Database and authentication
• Anthropic – AI features
• Resend – Transactional emails
• Vercel – Hosting and analytics
• Sentry – Error monitoring

We may also share data if required by law or to protect our rights.

5. Data Security

TL;DR: We use encryption, secure infrastructure, and follow industry best practices.

• All data transmitted over HTTPS (TLS encryption)
• Database encryption at rest
• Row-level security ensures you only access your own data
• Regular security audits
• SOC 2 compliant infrastructure (via our hosting partners)

6. Your Rights

TL;DR: Access, export, or delete your data anytime. Just ask.

You have the right to:

• Access – Request a copy of all your data
• Correct – Update inaccurate information
• Delete – Request deletion of your account and data
• Export – Download your contracts and documents
• Opt-out – Unsubscribe from marketing emails

To exercise these rights, email us at privacy@accordio.ai

7. California Residents (CCPA/CPRA)

TL;DR: You can ask what data we have, delete it, or opt out of sharing. We don't sell your data. Email hi@accordio.ai with "California Privacy Request" - we'll respond in 45 days.

If you're a California resident, you have the right to:

• Know what personal information we collect and how it's used
• Delete your personal information (with some exceptions)
• Opt-out of the "sale" or "sharing" of personal information (we don't sell your data)
• Non-discrimination for exercising your privacy rights
• Correct inaccurate personal information

To exercise these rights, email privacy@accordio.ai with "California Privacy Request" in the subject line. We'll respond within 45 days.

8. European Economic Area, UK & Switzerland (GDPR)

TL;DR: We only use your data to run Accordio, keep it secure, and follow the law. You can access, delete, or export your data anytime. Email hi@accordio.ai for requests.

If you're in the EEA, UK, or Switzerland, we process your data under these legal bases:

• Contract Performance: To provide Accordio services you've signed up for
• Legitimate Interest: For security, fraud prevention, and service improvement
• Legal Obligation: To comply with tax and financial regulations
• Consent: For optional marketing communications (you can withdraw anytime)

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You have the right to:

• Access, correct, or delete your personal data
• Restrict or object to processing
• Data portability (export your data)
• Lodge a complaint with your local data protection authority

For GDPR inquiries, contact hi@accordio.ai.

9. International Data Transfers

Your data may be processed in the United States where our service providers (Supabase, Stripe, Anthropic, Vercel) operate. We ensure appropriate safeguards are in place, including standard contractual clauses where required.

10. Cookies

TL;DR: We use essential cookies to keep you logged in. Optional analytics cookies help us improve.

11. Cookies & Tracking

Essential Cookies (Required)

• Authentication cookies (Supabase) — Keep you logged in
• Payment security cookies (Stripe) — Fraud prevention for transactions

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Analytics (No Cookies)

• We use Vercel Analytics for anonymous, aggregated usage statistics
• This service does not use cookies or track individual users
• No personal data is collected through analytics

12. Data Retention

TL;DR: We keep your data while your account is active, plus what's legally required.

• Account data: Retained while your account is active
• Contracts/Documents: Retained until you delete them
• Payment records: 7 years (legal requirement)
• After account deletion: Data removed within 30 days, except legal requirements

13. Children's Privacy

Accordio is for adults only. We don't knowingly collect data from anyone under 18. If you believe a minor has created an account, please contact us.

14. Changes to This Policy

We'll notify you of significant changes via email or in-app notification. Minor changes take effect immediately when posted.

15. Contact Us

Questions about privacy? We're here to help.

Email: hi@accordio.ai
Website: www.accordio.ai

By using Accordio, you agree to this Privacy Policy. See also our Terms of Service.