Privacy Policy

Last updated May 10, 2025

Introduction

Welcome to Accordio ("we," "our," or "us"), an AI-powered contract management platform operated by Deduxer SRL.

This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our marketing website (https://www.accordio.ai), web application (https://app.accordio.ai), and services, including our AI-assisted contract creation, management, and e-signature platform (collectively, the "Services").

We are committed to protecting your privacy. Please read this Privacy Policy carefully. By accessing or using our Services, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy.

Information We Collect

Information You Provide to Us

We may collect the following types of information that you voluntarily provide to us:

Account Information: When you create an account, we collect your name, email address, business/agency name, password, and other information you provide during the registration process.

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Profile Information: Information you add to your profile, such as profile pictures, job title, business type, and contact information.‍

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Contract Data: Information contained in contracts you create, upload, or manage through our Services, including but not limited to:

Contract text and clauses
Template data
Variables and placeholder information
Client names and contact information
Project details and business terms
Signatures and signing data

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Billing Information: Payment details, billing addresses, and transaction history when you subscribe to our paid plans.

Communications: Information you provide when contacting us, submitting support requests, or communicating with other users through our platform.

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In simple terms: We collect information you give us when you sign up, create a profile, make contracts, pay for subscriptions, or contact us. This includes your name, email, business details, and the content of your contracts.

Information We Collect Automatically

When you use our Services, we may collect certain information automatically, including:

Usage Data: Information about how you interact with our Services, including the features you use, pages you visit, actions you take, time spent, and other usage statistics.
Device Information: Information about the device you use to access our Services, such as device type, operating system, browser type, IP address, and unique device identifiers.
Cookies and Similar Technologies: We use cookies and similar tracking technologies to collect information about your browsing activities and to maintain your login state. Please see our Cookie Policy section below for more details.
Analytics Information: We use analytics services to help us understand how users engage with our Services:
- Google Analytics: On our marketing website (accordio.ai), we use Google Analytics to collect and analyze usage data.
- PostHog: On our web application (app.accordio.ai), we use PostHog to collect and analyze usage data, feature adoption, and user flows.

In simple terms: When you use our service, we automatically collect information about how you use it, what device you're using, and track your activity through cookies and analytics tools (Google Analytics on our website and PostHog in our app) to improve your experience.

Information from Third Parties

We may receive information about you from third parties, such as:

Payment processors for transaction information
Authentication services if you choose to log in through a third-party service
Partners or affiliates with whom we have a relationship

How We Use Your Information

We use the information we collect for various purposes, including to:

Provide, maintain, and improve our Services
Process and complete transactions
Create and manage your user account
Enable the AI-assisted contract editing, analysis, and e-signature features
Customize your experience and provide personalized content and features
Communicate with you about our Services, updates, and promotional offers
Respond to your inquiries, comments, or support requests
Monitor and analyze trends, usage, and activities in connection with our Services
Detect, investigate, and prevent fraudulent transactions and other illegal activities
Protect the rights, privacy, safety, or property of Accordio, our users, or others
Comply with legal obligations

AI Processing of Your Data

Accordio uses AI technologies, including Claude 3.7 and Gemini 2.5 Pro, to power various features of our Services:

Contract Creation and Editing: Our AI analyzes and processes contract text to provide rewriting suggestions, clarify legal language, and generate contract content based on your inputs.
Contract Analysis: Our AI analyzes contracts to identify potential risks, missing information, or areas that may need attention.
Client Assistance: Our AI assists in generating personalized notifications and guidance for clients interacting with contracts.

These AI systems process your contract data, templates, and related information to provide these features. While we implement appropriate safeguards, please be aware that AI-generated content should be reviewed by you before finalization, as we cannot guarantee complete accuracy.

In simple terms: We use AI (Claude 3.7 and Gemini 2.5 Pro) to help you write and analyze contracts and to provide guidance. The AI processes the information in your contracts to do this. Always review AI-generated content before finalizing anything, as AI isn't perfect.

Legal Basis for Processing (EU/EEA Users)

If you are located in the European Union or European Economic Area, we collect and process your personal information based on the following legal grounds:

Contractual Necessity: To perform the contract we have with you (e.g., providing our Services after you sign up).
Legitimate Interests: For our legitimate business interests, such as improving and marketing our Services, and keeping our Services safe and secure.
Consent: For processing activities where we ask for your consent, such as sending marketing communications or processing sensitive data.
Legal Obligation: To comply with legal obligations to which we are subject.

Data Sharing and Disclosure

We may share your information in the following circumstances:

Service Providers

We may share your information with third-party service providers who perform services on our behalf, such as:

Cloud storage and hosting providers
Payment processors
Email and communication services
Analytics providers
Customer support services
AI processing services (such as Anthropic's Claude and Google's Gemini)

These service providers are obligated to protect your information and may only use it as directed by us.

In simple terms: We share your information with companies that help us run our service, like hosting providers, payment processors, and AI services. These companies can only use your information to provide these specific services to us.

Business Transfers

If we are involved in a merger, acquisition, sale of all or a portion of our assets, or bankruptcy, your information may be transferred as part of that transaction. We will notify you of any change in ownership or uses of your information.

Legal Requirements

We may disclose your information if we believe in good faith that such disclosure is necessary to:

Comply with relevant laws, regulations, legal process, or governmental requests
Enforce our terms of service and other agreements
Detect, investigate, prevent, or address fraud, security, or technical issues
Protect the rights, property, or safety of Accordio, our users, or others

With Your Consent

We may share your information with third parties when you have given us your consent to do so.

Data Retention

We retain your personal information for as long as necessary to provide the Services you have requested, or for other essential purposes such as complying with our legal obligations, resolving disputes, and enforcing our agreements.

When we no longer need to use your data, we will either delete it or anonymize it so that it can no longer be associated with you.

Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include encryption, access controls, regular security assessments, and data minimization procedures.

However, no method of transmission over the Internet or electronic storage is 100% secure. Therefore, while we strive to protect your information, we cannot guarantee its absolute security.

Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information, including:

Access: You can request a copy of the personal information we hold about you.
Correction: You can request that we correct inaccurate or incomplete information about you.
Deletion: You can request that we delete your personal information in certain circumstances.
Restriction: You can request that we restrict the processing of your information in certain circumstances.
Data Portability: You can request a copy of the information you have provided to us in a structured, commonly used, machine-readable format.
Objection: You can object to our processing of your personal information in certain circumstances.
Withdrawal of Consent: You can withdraw your consent at any time where we rely on consent as the legal basis for processing.

To exercise these rights, please contact us at privacy@accordio.ai. We will respond to your request within the timeframe required by applicable law.

In simple terms: You have the right to access, correct, or delete your personal information, and more. If you want to exercise any of these rights, just email us at privacy@accordio.ai, and we'll respond as quickly as the law requires.

Account Information

You can update, correct, or delete your account information at any time by logging into your account settings. If you cannot access or modify your information through your account, please contact us.

Marketing Communications

You can opt out of receiving promotional emails from us by following the instructions in those emails or by adjusting your email preferences in your account settings. If you opt out, we may still send you non-promotional communications, such as those about your account or our ongoing business relations.

Cookies and Tracking Technologies

Most web browsers are set to accept cookies by default. If you prefer, you can usually set your browser to remove or reject cookies. Please note that removing or rejecting cookies could affect the availability and functionality of our Services.

Cookie Policy

What Are Cookies

Cookies are small text files that are stored on your device when you visit a website. They are widely used to make websites work more efficiently and provide information to the website owners.

How We Use Cookies

We use cookies and similar technologies for various purposes, including:

Essential Cookies: Necessary for the operation of our website and Services (e.g., logging in, remembering your preferences).
Analytical/Performance Cookies: Allow us to recognize and count the number of visitors and see how visitors move around our website and web application. We use:
- Google Analytics on our marketing website (accordio.ai)
- PostHog on our web application (app.accordio.ai)
Functionality Cookies: Enable our website to provide enhanced functionality and personalization.
Targeting Cookies: Record your visit to our website, the pages you visited, and the links you followed.

In simple terms: Cookies are small files that help our website work better. We use them to remember your login, analyze how you use our site (through Google Analytics and PostHog), enable special features, and sometimes track your browsing to show you relevant content elsewhere.

Third-Party Analytics Services

Google Analytics: Our marketing website uses Google Analytics, a web analytics service provided by Google, Inc. Google Analytics uses cookies to help us analyze how users use our site. The information generated by the cookie about your use of the website will be transmitted to and stored by Google on servers in the United States. Google will use this information for the purpose of evaluating your use of the website, compiling reports on website activity, and providing other services relating to website activity and internet usage. You can learn more about Google Analytics and its privacy practices at https://policies.google.com/privacy.
PostHog: Our web application uses PostHog, an open-source product analytics platform. PostHog helps us understand how users interact with our application, what features are being used, and how we can improve the user experience. PostHog collects information about your interactions with our application, including pages visited, features used, and actions taken. You can learn more about PostHog's privacy practices at https://posthog.com/privacy.

Cookie Management

You can manage your cookie preferences through your browser settings. Please note that disabling certain cookies may limit your ability to use certain features of our Services.

Additionally, you can opt out of Google Analytics using the Google Analytics Opt-out Browser Add-on, available at https://tools.google.com/dlpage/gaoptout.

Children's Privacy

Our Services are not directed to children under the age of 18, and we do not knowingly collect personal information from children. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us, and we will delete such information from our systems.

International Data Transfers

Your information may be transferred to, and processed in, countries other than the country in which you reside. These countries may have data protection laws that are different from the laws of your country.

We take steps to ensure that adequate safeguards are in place to protect your information when it is transferred internationally, including through the use of standard contractual clauses or other appropriate transfer mechanisms.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. If we make material changes, we will notify you by email (if you have provided one) or by posting a notice on our website prior to the changes becoming effective. We encourage you to periodically review this page for the latest information on our privacy practices.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us at:

Email: privacy@accordio.ai

Postal Address:
Deduxer SRL
Bulevardul Pipera nr. 1/I
Voluntari 077190
Romania

If you are located in the EU/EEA and have concerns about our processing of your personal data that we are not able to resolve, you have the right to lodge a complaint with the data protection authority where you reside.